Pick up orders

Once your order is ready for pick-up, you’ll receive a confirmation email or message. For daily pick-up hours, check out our Instagram page @Irisbeautypro.

 

Returns & Exchanges

 1. What is your return policy?

 All sales are final due to sanitary purposes. We are unable to accept returns or exchanges on any products.

 

2. What should I do if there’s a problem with my order?

If you experience any issues with your order, such as receiving the wrong item or a damaged product, please contact us via our Contact page. Include your order number and details of the issue, and we’ll work with you to resolve it promptly.

 

Shipping

1. How long does shipping take?

Orders are typically processed within 2 business days. Once shipped, delivery times vary depending on your location.

You’ll receive a tracking number as soon as your order is on its way.

 

2. Do you ship internationally?

Yes, we ship worldwide! International shipping times and costs depend on the destination. Please note that customs fees or import taxes may apply, which are the responsibility of the buyer.

 

3. Can I track my order?

Absolutely! Once your order is shipped, you’ll receive a tracking number via email. Use it to monitor your package’s journey to your doorstep.

 

4. What should I do if my order hasn’t arrived?

If your order hasn’t arrived within the estimated delivery timeframe, please check your tracking information. We are not responsible for any lost/stolen packages.